Direct Billing

Direct billing options

Physio Connect is pleased to offer online direct billing for Physiotherapy Treatment, Registered Massage Therapy (RMT) and Chiropractic services to a number of extended health carriers. Availability of this service is dependent on your carrier and/or plan. Please note that all treatment fees are the responsibility of the patient.


What you need to bring

  • Your extended benefits card with policy number and member ID
  • Doctor’s referral, if required by your policy

Direct Billing FAQs:

  • How do I know how much I am covered for?
You can learn the details of your coverage by contacting your extended health carrier or from your plan administrator.
  • What if my visit is partially covered by my extended health carrier?
We can still bill your carrier! If your visit is partially covered we will bill the covered amount to the carrier and ask that you pay the balance of your visit at the end of each treatment.
  • Do I need a doctor’s referral?
Physio Connect does not require a doctor’s referral however some plans do require one. Please check with your extended health carrier to learn your plan requirements.
  • What if I have an open Work place safety or other insurance claim?
If you have an open insurance claim we cannot bill your visit to your extended health carrier if it is related to the open claim. You will need to pay for the treatment and seek reimbursement from your carrier.
  • What if my claim is denied?
If your visit is denied for online direct billing we ask that your balance is paid in full at the end of each treatment. The front desk staff will advise you if your claim has been denied before you leave. Please note: Some plans have restrictions that do not allow for online direct billing.
To check if you are eligible for this service please contact your extended health carrier.

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